Our web app and CRM services
CRMs built around your actual workflow — not forced into a SaaS template. Lead capture, customer management, follow-up tracking, role-based access, and reporting that matches how your business operates. We've built CRMs for aviation spare parts trading, dental practice management, real estate lead distribution, and pet grooming services.
Custom web apps for businesses that need more than a website — internal tools, customer portals, analytics dashboards, and operational platforms. PHP and React-based applications designed to handle real business complexity, scale with your growth, and integrate with your existing systems.
When your CRM or web app needs to work in the field, we build companion mobile apps that connect to the same backend. Field teams, delivery agents, service providers, or customers — all using the same data, accessible wherever they are.
How we build CRMs and web apps
Discovery & Workflow Mapping
We start by mapping your actual workflow — not assuming what you need. Who uses the system? What decisions do they make? What data flows through? Where are the bottlenecks today? The system is only as useful as how well it matches reality.
Architecture & Prototype
System architecture, database design, user roles, and clickable prototypes before development starts. You see exactly how the app will work — screens, flows, permissions — and we make changes on prototypes, not on production code.
Development & Testing
Clean PHP or React code with proper testing — across user roles, edge cases, and data scenarios. We build for real-world usage, not just the happy path. Multi-user access, data validation, and security are standard, not extras.
Launch & Ongoing Support
Production deployment, training for your team, and 30 days of post-launch support included. Most CRM clients stay with us for ongoing development as their business evolves and new requirements emerge.
Why businesses choose The Tous for custom CRMs and web apps
What makes us different from SaaS CRMs and template platforms
Built around your workflow, not a template
5+ custom CRMs delivered across industries
Most businesses don't fit the SaaS CRM mold. Aviation spare parts traders need to track 5-month-old partial deliveries. Dental clinics need patient treatment plans linked to payment cycles. Real estate firms need lead distribution to multiple agents. We build systems that match your business — not the other way around.
You own the code and the data
No subscription lock-in, no vendor dependency
When we build a CRM for you, you own the code and the database. No monthly per-user fees that scale with your team. No risk of a SaaS company changing pricing or shutting down. Your business logic is yours, hosted where you want, accessible only by you.
Real complexity handled cleanly
Multi-user roles, partial deliveries, complex workflows
Most CRMs break under real business complexity. Multi-tier user roles. Partial order deliveries. Multi-month tracking. Custom approval flows. We've handled all of these in production for clients across industries — and the systems still run smoothly.
Ongoing partner, not a vendor
Multi-year client relationships across our CRM portfolio
Most of our CRM clients have been with us for years, not weeks. As their business evolves, we evolve the system. New features, new modules, new integrations — handled by the same team that built the original.
Custom CRMs for service businesses
Service businesses — dental practices, pet services, real estate firms, healthcare providers — often run their operations on a patchwork of tools, spreadsheets, and manual processes. We build custom CRMs that bring it all into one system, designed for the specific way each business operates.
Recent build: OMP CRM — pet grooming service with custom CRM, customer self-service portal, and field team mobile app — all connected to one system.
Complete history, treatment plans, payment cycles, follow-up reminders — all in one place. Accessible to the people who need it, hidden from those who don't.
When your team works in the field or your customers need self-service access, we build companion mobile apps that connect to the same backend.
Visual dashboards that show what's actually happening in your business — not vanity metrics, but the numbers that drive decisions.
Since 2018
Building custom systems since 2018
Businesses across aviation, healthcare, real estate, dental, and pet services trust us to build the systems that run their operations.
Custom CRMs Delivered
Across aviation, healthcare, real estate, dental, and pet services
Building Web Applications
8 years of agency experience
Specialist Team Members
Design, frontend, backend, and project management
Our CRM and web app projects
OMP CRM + Mobile App — Pet Grooming Services
Industry: Pet Services, B2C
OMP runs a pet grooming service business that needed more than a basic CRM. They needed a complete operational system — capturing leads from multiple sources, assigning them to groomers, giving customers self-service access to their booking history, and giving groomers a mobile app to manage their work in the field.
What we delivered:
- Lead capture from website, Meta ads, and Google ads
- Groomer assignment and management system
- Customer login portal with booking history and payment records
- Mobile app for groomers to track leads, manage ratings, and update job status
- Multi-user roles with admin, groomer, and customer access levels
- Reporting dashboard for business insights
Impact:
A complete operational system that handles lead generation, service delivery, customer self-service, and field team management — all connected to one backend. Replaced multiple disconnected tools with a single integrated platform.
Does this sound like your business?
- Your team is running operations on Excel sheets that should be in a proper system
- You're paying for a SaaS CRM that doesn't actually fit how your business works
- Customer or lead data is scattered across multiple disconnected tools
- Your team wastes hours on manual tasks that should be automated
- You can't see what's happening in your business in real time
- Adding a new team member means another monthly subscription cost
- Your existing system can't handle complex workflows or partial transactions
- You need a custom solution but don't want to manage in-house developers
Frequently asked questions
SaaS CRMs are built for the average business. If your business doesn't fit the average — multi-tier workflows, partial deliveries, custom approval flows, industry-specific data — they force you to compromise. Custom CRMs are built around your actual workflow, scale without per-user fees, and you own the code and data forever.
Custom CRMs and web applications typically take 8-16 weeks depending on scope and complexity. Simple internal tools can ship in 6-8 weeks. Multi-user systems with mobile apps and complex workflows take 12-20 weeks. We give you a fixed timeline after a discovery call.
Yes, when your business needs it. Field teams, delivery agents, customer portals, and service providers often need mobile access. We build companion mobile apps that connect to the same backend — like the OMP CRM where groomers use a mobile app and customers have a web portal, all on the same data.
PHP for backend logic and content-heavy systems. React and Next.js for high-performance frontends and dashboards. Node.js for backend APIs when needed. MySQL or MongoDB for databases. Native mobile apps where required. We pick the stack based on your project's needs and long-term maintainability.
Yes. We provide training during launch, plus written documentation. For ongoing changes, you can either engage us for development support or hire your own developers — since you own the code, there's no vendor lock-in. Most clients prefer to keep us as ongoing partners since we already know the system.
Your CRM and data are hosted where you choose — your own server, AWS, DigitalOcean, or any other cloud provider. We implement standard security practices: encrypted connections, secure authentication, role-based access, regular backups. Your data stays under your control.
Yes. We integrate CRMs with payment gateways (Razorpay, Stripe), email platforms, ad accounts (Meta, Google Ads), accounting tools, shipping partners, and any system with an API. If a tool can connect, we can integrate it.
We expect them to. Businesses evolve, and so should your systems. Most of our CRM clients engage us for ongoing development — adding new features, modules, integrations, and reports as their business grows. Since we built the original system, we can extend it without breaking what's already working.